Less down-time and better IT support brings an advantage to all areas of a business...
By working with you, ITFA can advise you of potential areas of improvement and suggest IT support solutions for these areas.
ITFA offer a variety of support contracts and managed services to suit our client’s organisational requirements. We will ultimately endeavour to tailor each individual contract to meet the exact needs of each customer.
The foundation of our support contracts and managed services are typically built around the following four options: Net-Ultra, Net-Prime, Net-Core and Net-Basic, depending upon your business IT support needs. To disucss any of these options, or to discuss your IT support needs in more detail, feel free to contact us on 0845 108 0342
The following tables outline the features of our four foundation IT support contract levels:
Net-Ultra
- 24/7 Server & Desktop Remote Monitoring
- Microsoft Server Operating System Support
- Microsoft MS Server Applications Support (e.g. Exchange)
- Microsoft Desktop Operating System Support
- Microsoft Desktop Applications Support
- End User Helpdesk Support - 1 Hour Response
- Service Pack and Security Updates
- Patch Management
- Quarterly Audit & Maintenance Visit
- Unlimited Remote & On-Site Support - 2 Hour Response
- Housekeeping & Network Administration
- Server & Desktop Hardware Warranty Management
- Server & Desktop Hardware Repair
- 24/7 Online Accessible Call Management System
- Dedicated Account Manager
- Reduced Non-Contract Hourly & Daily Rates
- Annual Contract
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Net-Prime
- 24/7 Server & Desktop Remote Monitoring
- Microsoft Server Operating System Support
- Microsoft MS Server Applications Support (e.g. Exchange)
- Quarterly Maintenance Visit
- Service Pack & Security Updates Patch Management
- Housekeeping & Network Administration
- Unlimited Remote & On-Site Support - 4 Hour Response
- Dedicated Account Manager
- Server & Desktop Hardware Warranty Management
- 24/7 Online Accessible Call Management System
- Annual Contract
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Net-Core
- 24/7 Server Remote Monitoring Support
- Microsoft Server Operating System
- Microsoft MS Server Applications Support (e.g. Exchange)
- 4 Hour Response For Server Issues
- 8 Hour Response For Desktop Issues System
- 24/7 Online Accessible Call Management
- Dedicated Account Manager
- Purchase A Block Of Support Hours In Advance
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Net-Basic
- Some of our clients prefer variable rate, non-commitment arrangements. With this type of arrangement our customers only pay for engineering and consultancy time as and when required on an hourly or daily basis.
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