Allowing ITFA to support and manage your network will enable your organisation to concentrate on its core business and provide you with the peace of mind that ITFA are on standby to deal with any issues that may arise...

Many organisations with 5 to 80+ users already benefit from our professional services.

Detailed below is a brief summary of the fundamental service you can expect from a support agreement with ITFA. We provide many more services, all of which are detailed more in-depth within this website.

On a day to day basis ITFA will:

• Monitor the health of your servers, check disk space, backup status, anti- virus etc.
• Monitor workstations for disk space and anti-virus updates etc.
• Continually oversee our call management system, ensuring that all calls are dealt with within their contracted SLA.
• Update our online call management system regularly, providing customers with the latest information relating to their support requests.
• Ensure that our helpdesk is on hand to deal with any support calls or requests that can be handled remotely, and our field engineers are on hand to attend to any on-site requirements.
• Provide consultancy on the best practices and products where required.